物流政策

Shipping policy

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping within the EU

Shipping is free for all orders within Europe, except for the countries depicted below.

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Within the Netherlands, your order is shipped with DHL or PostNL. Normal shipping times vary between 1-3 business days. 

Orders below €75: Austria, Belarus, Croatia, Liechtenstein, Lithuania, Luxembourg, Monaco, Montenegro, Poland, Portugal, Réunion, Serbia, Sweden, Switzerland

Estimated delivery time: 5-10 business days | Price: € 15

Orders above €75: Austria, Belarus, Croatia, Liechtenstein, Lithuania, Luxembourg, Monaco, Montenegro, Poland, Portugal, Réunion, Serbia, Sweden, Switzerland

Estimated delivery time: 5-10 business days | Free delivery

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Oh Collective is not responsible for these charges if they are applied and are your responsibility as the customer.

Shipping to the UK

Orders below €75: United Kingdom

Estimated delivery time: 5-10 business days | Price: € 15

Orders above €75: United Kingdom

Estimated delivery time: 5-10 business days | Free delivery

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Oh Collective is not responsible for these charges if they are applied and are your responsibility as the customer.

Shipping to the US & Canada

Orders below €100: The US

Estimated delivery time: 10-15 business days | Price: € 15

Orders above €100: The US

Estimated delivery time: 10-15 business days | Free delivery

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Oh Collective is not responsible for these charges if they are applied and are your responsibility as the customer.

Shipping to Hong Kong, Singapore & Taiwan

Shipping is free for all orders within China. Visit our WeChat store (The Oh Collective 噢欢乐)to view our entire Chinese assortment (which is larger than the global assortment on this website).

Orders below Chinese ¥ 560: Hong Kong, Singapore & Taiwan

Estimated delivery time: 5-10 business days | Price: Chinese ¥ 120

Orders above Chinese ¥ 560: Hong Kong, Singapore & Taiwan

Estimated delivery time: 5-10 business days | Free delivery

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Oh Collective is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@theohcollective.com with your name and order number, and we will look into it for you. 

Refunds, returns, and exchanges

We accept returns up to 7 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@theohcollective.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@theohcollective.com.

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